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Terms & Conditions

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Last updated: 12 September 2025

Welcome to Pizzlato. By using our website, placing an order, or visiting our stores, you agree to the following Terms & Conditions. Please read them carefully.


1️⃣ General

  • Pizzlato is a food & beverage business operating in Lower Hutt and Porirua City Centre, Wellington.

  • These Terms apply to all online and in-store orders.

  • We may update these Terms at any time, and changes will be posted on this page.


2️⃣ Ordering

  • Orders can be placed online via our website or in-store.

  • All orders are subject to availability. If an item is out of stock, we will inform you and suggest alternatives.

  • Please double-check your order before confirming. Pizzlato is not responsible for errors made by the customer at checkout.


3️⃣ Payments

  • Payments are processed securely through Stripe.

  • We accept major debit/credit cards and digital payments supported by Stripe.

  • All prices are listed in NZD (New Zealand Dollars) and include applicable taxes.


4️⃣ Delivery

  • We currently deliver to Lower Hutt (5010–5016) and Porirua City Centre & nearby areas.

  • Delivery times may vary depending on traffic, demand, and weather.

  • While we aim for fast delivery, delays can occur. We appreciate your patience.


5️⃣ Refunds & Cancellations

  • Once an order has been prepared or dispatched, cancellations may not be possible.

  • Refunds are issued only if:

    • An incorrect item was delivered

    • Food was damaged or unfit for consumption

    • The order was not fulfilled due to an error on our part

  • Refund requests must be made within 24 hours of the order.


6️⃣ Allergies & Dietary Information

  • Pizzlato prepares food in a kitchen that handles nuts, gluten, dairy, and other allergens.

  • While we take care to minimize risks, we cannot guarantee allergen-free meals.

  • Customers are responsible for informing us of any allergies before ordering.


7️⃣ Promotions & Vouchers

  • Discounts, deals, and vouchers cannot be combined unless specifically stated.

  • Pizzlato reserves the right to modify or withdraw promotions at any time.


8️⃣ Limitation of Liability

  • Pizzlato will not be held responsible for delays, losses, or damages caused by events beyond our control (e.g., extreme weather, traffic, third-party delivery issues).


9️⃣ Contact Us

For any questions or concerns regarding these Terms:
📧 contact@pizzlato.com
📍 175 Randwick Road, Moera, Lower Hutt City, NZ
📍 4 Serlby Place, Porirua City Centre, Wellington, NZ