Terms & Conditions

Last updated: 12 September 2025

Welcome to Pizzlato. By using our website, placing an order, or visiting our stores, you agree to the following Terms & Conditions. Please read them carefully.

1️⃣ General

• Pizzlato is a food & beverage business operating in Lower Hutt and Porirua City Centre, Wellington.

• These Terms apply to all online and in-store orders.

• We may update these Terms at any time, and changes will be posted on this page.

2️⃣ Ordering

• Orders can be placed online via our website or in-store.

• All orders are subject to availability. If an item is out of stock, we will inform you and suggest alternatives.

• Please double-check your order before confirming. Pizzlato is not responsible for errors made by the customer at checkout.

3️⃣ Payments

• Payments are processed securely through Stripe.

• We accept major debit/credit cards and digital payments supported by Stripe.

• All prices are listed in NZD (New Zealand Dollars) and include applicable taxes.

4️⃣ Delivery

• We currently deliver to Lower Hutt (5010–5016) and Porirua City Centre & nearby areas.

• Delivery times may vary depending on traffic, demand, and weather.

• While we aim for fast delivery, delays can occur. We appreciate your patience.

5️⃣ Refunds & Cancellations

• Once an order has been prepared or dispatched, cancellations may not be possible.

• Refunds are issued only if:

  • An incorrect item was delivered

  • Food was damaged or unfit for consumption

  • The order was not fulfilled due to an error on our part

• Refund requests must be made within 24 hours of the order.

6️⃣ Allergies & Dietary Information

• Pizzlato prepares food in a kitchen that handles nuts, gluten, dairy, and other allergens.

• While we take care to minimize risks, we cannot guarantee allergen-free meals.

• Customers are responsible for informing us of any allergies before ordering.

7️⃣ Promotions & Vouchers

• Discounts, deals, and vouchers cannot be combined unless specifically stated.

• Pizzlato reserves the right to modify or withdraw promotions at any time.

8️⃣ Limitation of Liability

• Pizzlato will not be held responsible for delays, losses, or damages caused by events beyond our control (e.g., extreme weather, traffic, third-party delivery issues).

9️⃣ Contact Us

For any questions or concerns regarding these Terms:
📧 contact@pizzlato.com
📍 175 Randwick Road, Moera, Lower Hutt City, NZ
📍 4 Serlby Place, Porirua City Centre, Wellington, NZ